Facebook Friday App Review – UserEcho

UserEcho is a CRM service that lets you gain feedback from customers regarding your products/services.

It works by allowing you to create your own communication micro site, which serves as a place you can send customers to obtain the information they need. UserEcho also provide links, which can be placed on your website, blog, Facebook page etc in order to direct customers and visitors to your feedback gathering micro site.

The service makes it easy to respond to customers by grouping together repeat feedback requests. There’s also a tagging function that enables you to organise feedback yourself and create categories. Additionally, customers also have the ability to vote on other customer’s feedback, a feature that’s really handy for gauging customer sentiment.

In terms of its look and feel, the service is well designed and highly intuitive. You certainly don’t need any sort of extensive training or technical background to get to grips with its interface. What’s instantly apparent is the level of organisation, which makes it really easy to prioritise the feedback you respond to.

All-in-all, UserEcho is a good solution for handling customer feedback, and with prices ranging from only $15 to $256 per month it’s an economical alternative to building your own support/feedback tool.

Find out more about UserEcho here.

Facebook Friday App Review – LiveChat

LiveChat for Facebook fan pages offers your fans or customers a portal to converse directly with you through a tab on your Facebook page. Many companies are already using Facebook as their preferred customer service centre and the LiveChat app makes it even easier for fans to reach you, as well as significantly improving your customer service.

Added to your page with just a few clicks, LiveChat enables visitors to log in using their Facebook account making the chat even more accessible – a visitor can be chatting with you or your operators after just 3 clicks. LiveChat is also the preferred software of global companies such as Adobe, Salomon & Netgear.

LiveChat offer a 30 day – no credit card required – free trial, offering you the opportunity to try before you buy and with no immediate expense. If you like what you see and decide LiveChat is the software for you, prices start at $36 / month and rise from there depending on how many operator seats (the amount of people you have available to chat) you require.