Zendesk is an online customer service tool designed to help improve customer satisfaction. Its Twitter solution lets you convert service based tweets from customers into Zendesk tickets.
A powerful search facility helps you find the most relevant tweets and there’s a nice feature that lets you break Twitter’s 140 character limit and seamlessly move a conversation over to the Zendesk platform. Additionally, the tool offers full support for Twitter clients such as Hootsuite and Tweetdeck.
All-in-all, Zendesk is a great solution for engaging with consumers via Twitter and being responsive to any of the issues they may have concerning your product or service.
Find out more about Zendesk here.